Terms of service

Effective Date: June 1, 2025

Welcome to store.serpinstitute.org (the “Site”), operated by the Strategic Education Research Partnership Institute (“SERP,” “we,” “our,” or “us”). By accessing or using the Site, purchasing products, or otherwise interacting with our services, you (“you” or “your”) agree to be bound by these Terms of Use (“Terms”). If you do not agree, you may not use the Site.

1. Use of the Site

  • The Site and its contents are provided for lawful purposes only.
  • You agree not to use the Site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other user’s use of the Site.
  • You must be at least 18 years old or have the involvement of a parent or guardian to make purchases.

2. Products and Purchases

  • The Site offers printed curriculum materials, literature, and related supplies (“Products”).
  • All prices are listed in U.S. dollars and are subject to change without notice.
  • We make reasonable efforts to provide accurate product descriptions, availability, and pricing, but errors may occur. In such cases, we reserve the right to correct errors and refuse or cancel any order placed under an incorrect price or description.
  • Accepted forms of payment include purchase orders and credit cards.
  • A Purchase Order must be received or payment must be received in full before orders are processed and shipped.

3. Shipping, Returns, and Refunds

  • All products can be shipped to the U.S. only. No international shipping is available at this time. 
  • Shipping methods, costs, and delivery times are described at checkout. A different, equivalent shipment method or provider may be determined by SERP’s vendor based on the size of shipment. 
  • Returns and refunds are accepted only in accordance with our Return Policy, which may be updated from time to time.

4. Intellectual Property

  • All curriculum materials available on the Site are owned by SERP or its licensors and are protected by copyright, trademark, and other intellectual property laws.
  • Purchases of SERP curriculum materials are for your personal, educational, or institutional use only. You may not reproduce, distribute, or create derivative works from these materials without our prior written permission, except where expressly allowed by law.
  • Literature and supplies sold on the Site are the property of their respective publishers, authors, or manufacturers, and are protected by their own copyright and intellectual property rights. SERP makes no claim of ownership to such works and offers them solely as a reseller.
  • SERP’s names, logos, and trademarks may not be used without our prior written consent.
  • SERP Institute disclaims all liability arising from the use or misuse of any products sold through its store, including curriculum materials, literature, and supplies. The purchaser assumes full responsibility for ensuring that products are used appropriately and in accordance with applicable laws, regulations, and institutional policies.

5. Educational Use and Licensing

  • Certain SERP curriculum materials may include specific license terms (for example, Creative Commons licenses). In such cases, those terms govern your use of the materials.
  • Unless otherwise specified, SERP curriculum materials are sold for non-commercial, educational use only. Commercial resale or redistribution of these materials is prohibited.
  • Literature and supplies purchased through the Site may be subject to additional use or licensing restrictions imposed by the original publisher, author, or manufacturer. It is your responsibility to comply with those terms.

6. Account Registration and Security

  • You may be required to create an account to complete a purchase. You agree to provide accurate, complete, and current information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

7. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

8. Disclaimer of Warranties

  • The Site and Products are provided “as is” and “as available” without warranties of any kind, express or implied.
  • SERP does not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components.
  • To the fullest extent permitted by law, SERP disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

  • To the fullest extent permitted by law, SERP will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or Products.
  • Our total liability to you for any claim relating to the Site or Products will not exceed the amount paid by you for the Product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless SERP, its officers, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Site or violation of these Terms.

11. Modifications

We may update these Terms at any time. Changes will be effective immediately upon posting on the Site, with the “Effective Date” updated accordingly. Continued use of the Site constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed under the laws of the District of Columbia, without regard to conflict of law principles.

13. Contact Us

For questions about these Terms, please contact:

Strategic Education Research Partnership Institute (SERP)
Beverly Hoffmaster

SERP Institute

1100 Connecticut Ave. NW, Suite 1310

Washington, DC 20036

bhoffmaster@serpinstitute.org

(202) 223-8555